Our Quality Policy specifies the Degree of Excellence as “all activities of the organization will be carried out in a systematic manner in accordance with defined and documented Policies and Procedures, will meet applicable legislative requirements, will be visible and auditable, and will ensure that the needs of Customers, Staff and Stakeholders are met.
We realize that Quality is the responsibility of all personnel, and therefore will promote a Quality Culture within the organization by means of sharing information, including personnel in decision making and delegating specific Quality Management functions, e.g. Quality System maintenance, to suitably skilled and competent persons.
Where deficiencies are found, related to the operation of the QMS, corrective and preventative action will be taken to ensure continual improvement of TP policies and procedures. The Quality system has the full commitment of Management.
Quality management system planning
Our QMS identifies and plans for the resources needed to ensure that our quality objectives are met. This includes the identification and planning of QMS processes, the resources needed to ensure its successful implementation, and objectives for continuous improvement. Any changes to the system are conducted in a controlled manner so that the integrity of the QMS is continually maintained.
Responsibility, authority and communication
Watertec Solution is committed to providing a consistent, high quality and measurable product that meets our customers’ current and anticipated requirements.
This will be achieved by:
• Operating and complying with a Quality Management System in accordance with the requirements of BS EN ISO 9001:2015.
• Determining customer needs and aiming to achieve and continually improve customer satisfaction.
• Compliance with all relevant legal and other requirements as appropriate to our operations and activities.
• Reviewing and continually improving the effectiveness of the Quality Policy and the Quality Management Systems interaction with the Integrated Business Management System.
• Setting objectives and targets for continual improvement of our performance.
• Testing components of the Quality Management System by both internal and external Audit and Inspection procedures.
• Conducting senior Management Reviews of the quality objectives, and results of Internal Audit, by way of monitoring and measuring the processes and the overall effectiveness of the Quality Management System.
• Ensuring the availability of training and resources to fulfil business quality needs. • Encouraging all employees within the business to raise issues and assist in improving our quality performance throughout our activities.